(Extracted from The Millionaire Fastlane by M.J. DeMarco)
As consumers, we buy things to solve needs. We engage in transactions to fill voids. You don’t buy a drill; you buy a hole. You don’t buy a dress; you buy an image. You don’t buy a Toyota; you buy reliability. You don’t buy a vacation; you buy an experience. We must become problem solvers, and to identify our business as a savior to someone, we must translate features into benefits.