(Extracted from Bloomberg on Bloomberg)
Keeping serviceable what you’ve built is a never-ending process. Every day, something you never thought could go wrong, does. So every day plus one, you fix a problem you previously didn’t know you had. Of course, you’re locking the barn door after the horse got out—but now the next horse can’t escape. Each day, there’s one fewer animal potentially running amok. With time, you grow your service record. It gets better and better—never perfect, but more and more acceptable.